Refund policy

Last updated: 27 October 2026

30-day money-back guarantee

Try U 2.0 for 30 days from the day your order arrives. If it isn't right for you, email us at sales@thehumanix.com within those 30 days and we will refund your order. You can ask for a refund even if you have opened the bottle. You don't need to send the bottle back unless we ask you to; if we do ask, we will tell you how and we will pay the return postage.

Your legal right to cancel (14 days)

If you live in the UK or the EU, you also have a legal right to cancel your order for any reason within 14 days of the day you receive your goods. To cancel, tell us clearly, for example by emailing sales@thehumanix.com with your order number. This legal right does not apply to sealed goods that cannot be returned for health protection reasons once they have been unsealed after delivery. That exception does not affect the 30-day guarantee above, which still covers opened bottles.

If you cancel within 14 days we will refund the price of the goods and the standard delivery cost within 14 days of receiving your cancellation, or of receiving the goods back if we ask for them. We refund to the payment method you used.

Faulty, damaged or wrong items

If your order arrives damaged, faulty or not what you ordered, contact us as soon as you can, ideally with a photo. We will send a replacement or give you a full refund, including delivery. This is in addition to your statutory rights under the Consumer Rights Act 2015 and other consumer laws that apply to you.

Subscriptions

You can skip, pause or cancel your subscription at any time. To avoid the next charge, cancel before your next billing date. If you were charged for a delivery you meant to cancel, contact us within 14 days of the charge and we will refund it. Full details are in our subscription and cancellation policy.

Bundles and offers

The guarantee and your cancellation rights apply to bundles, 3 for 2 offers and discounted orders. If you cancel part of an order, we refund what you paid for the items concerned, after any discount.